U.S. Citizenship and Immigration Services launched a virtual assistant named “Emma” today on uscis.gov,
allowing customers to quickly find accurate information. She answers
questions in plain English and navigates users to relevant USCIS web
pages.
She is named after Emma Lazarus, whose famous words are inscribed at the base of the Statue of Liberty.
Emma was developed in response
to a growing interest in self-help tools and to enhance our customer
service. USCIS call centers currently receive many questions concerning
general information requests that can be provided through the Web. Now
Emma will help provide that information.
Although Emma can currently
answer many questions our customers commonly ask, her knowledge base is
still growing. As customers ask more questions, Emma gets smarter and
can better assist future customers.
You can access Emma on a
desktop or laptop. Soon, she’ll be expanding to mobile devices, and her
Spanish language capabilities will be arriving early next year. Check out Emma at USCIS.gov and click “Ask a Question” in the upper right-hand corner of the page.
